Terms and Conditions
The Association of Photographic Artists (business ID: FI10896015, address: Yrjönkatu 8-10 sisäpiha, 00120 Helsinki, also referred to as Valokuvataiteilijoiden liitto ry or Välittäjä) sells products in the artist’s name and on behalf of the artist to companies and private individuals of a legal age.
Our delivery conditions are valid from 31 October 2017. We maintain the right to change the delivery conditions unilaterally from time to time, so please familiarise yourself with our delivery conditions in advance every time you order products from our online store. These terms of delivery apply to products ordered through our online store and associated purchases.
Enquiries: firstname.lastname@example.org, 09 612 3344
Products and prices
The Association of Photographic Artists generally sells the works in the artist’s name and on behalf of the artist. If the artist is subject to pay VAT, the prices of the works will include the artist’s VAT. Otherwise, the value added tax is 0%. The Association of Photographic Artists is not liable for VAT.
The details and prices of the online store’s products are listed on the online page of each product. We reserve the right to change prices and delivery costs, so please check prices from the shopping cart before you confirm the order.
Payments and payment methods
You can pay for your order using the payment methods described in the online store and selectable in the shopping cart. For information about the option of invoicing and installment payments, email email@example.com
Order and transaction confirmation
An order confirmation will be sent to your e-mail following a successful transaction. We require you to enter your e-mail address when placing an order. The payment method used will be stated in the order confirmation.
NB: If for some unexpected reason we cannot confirm your order, we will notify you by the email provided as soon as possible.
We will deliver your order using one of the available delivery methods listed on our website, which you choose when placing your order. The telephone number of the buyer or recipient is required for delivery.
Delivery times (domestic)
Delivery times within Finland are approximately 3–7 days, depending on the product(s) ordered and delivery method(s) selected. After ordering, you will receive more detailed information about the estimated delivery time via email.
NB: Products which are part of a current exhibition or event will be made available for delivery after the end of the exhibition or event. Please take this into consideration when placing your order.
Shipping costs (domestic)
The delivery costs charged for the order depend on the product itself (e.g. size, weight, packaging) as well as the chosen delivery method. Delivery costs will be automatically added to the order total. You can view the shipping costs charged for your order in the shopping cart before confirming the order.
Books ordered online will be sent through Posti, while artworks ordered online will be sent as parcels through Matkahuolto. With Matkahuolto’s shipments, you can choose delivery either directly to your home (home delivery) or to the nearest pick-up point. Fragile works will be sent with Matkahuolto Varovasti delivery. Unframed prints are sent via Posti or Matkahuolto to the nearest pick-up point.
Alternatively, you can choose pickup from the Photographic Gallery Hippolyte (Yrjönkatu 8–10) in Helsinki. Please select this option as the delivery method when placing your order. In this case, delivery costs are not applicable.
NB: The delivery method of particularly large or fragile works must be agreed upon separately with the gallery. You can still pay for your purchase through the online store and contact the gallery separately about its delivery.
Order and purchase contract
You can order products on the homepage of our online store by moving them to the shopping cart. You can then confirm the order and pay for the contents of the shopping cart through the payment service. When ordering from our online store, you are required to familiarise yourself with and agree to our delivery conditions valid at any given time. You understand that your order, accepted and confirmed by us, is binding and creates a contract between us with these terms of delivery.
Right of withdrawal
Cancellation of an order is possible up until the product has been sent to the customer and a written notification of its dispatch has been delivered to the customer. The cancellation notice from the customer must be sent clearly to our email below. When the work has already been sent to the customer, the following stipulations regarding the right of exchange and return shall be observed.
NB: With regard to works printed on demand for a customer’s order, the Association of Photographic Artists reserves the right to claim compensation for damages or costs caused by the order’s cancellation, such as unnecessary manufacturing costs, in accordance with Chapter 5 § 25 of the Finnish Consumer Protection Act. Such products are detailed and itemised in the online store.
Right of exchange and return, and the conditions applicable thereto (distance selling)
The customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and saleable products. The return period starts from the day the customer has received the order. The customer is obliged, when requested, to present a receipt from Posti or another transport service, which shows the date of receipt.
NB: There is no right of return for works that are cited as such in the customer’s order in accordance with Chapter 6, Section 16, Section 3 of the Finnish Consumer Protection Act. The product information on the website of the online store states if the product does not include the right of return.
When returning the delivered order, include your name and contact information and your account number for the refund. The returner must pay the costs incurred for the return. These costs will not be reimbursed to the returner. Once the return is received, processed and approved, the money for the purchase will be returned directly to your account.
The customer agrees to treat the returned or exchanged product in their possession properly and in accordance with these terms and conditions, under threat of liability. The products to be returned must be in their original packaging, unused and well packed for the return shipping.
If the item is returned, it must be sent without delay and no later than 14 days after the date of receipt of the item. When requested, the returner must prove that the goods have been returned within the deadline.
As a result of the customer’s mishandling of the return (delayed return, damage, wear or destruction of the product to be returned or exchanged, for example, due to use or incomplete packaging or packaging contrary to instructions, or otherwise a return or exchange contrary to these conditions or the law), the broker reserves the right to take measures to reduce the purchase price refunded to the customer, to undertake any additional investigation(s) required, and to collect fees for transport costs and possible damages.
Association of Photographic Artists
Yrjönkatu 8-10 sisäpiha
Checking your delivery
Please check the delivery as soon as you receive it. If the product has been lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please notify our customer service as soon as possible and within 14 days at the latest. We will then agree on how to get the error corrected. In the online store, we comply with the mandatory error liability provisions of the Consumer Protection Act regarding errors.
Our staff will help you with questions related to your order. Please contact us, either by email or by phone:
+358 9 612 3344
Limitation of liability
The Association of Photographic Artists is not responsible for any indirect or direct or other damages related to the order, delivery or product (or caused by any of the aforementioned), except until a mandatory provision in the Consumer Protection Act or another mandatory law has stipulated otherwise with regard to the damage in question.
Unresolved contracts and disagreements
We try to settle any disagreements regarding your order primarily by agreement, so please contact our customer service first to settle the matter.
If the disagreement regarding the sales contract cannot be resolved through negotiations between both parties, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the case to the Consumer Disputes Board, the consumer must contact the magistrates’ consumer advisory service (www.kuluttajaneuvonta.fi).